Customer Testimonials
I had a very disappointing experience with Honda of Short Pump. From the beginning, I was very upfront about what I was looking for and specifically discussed the items that needed to be addressed on the vehicle before I purchased it. I also put down a substantial amount of money because I trusted that the dealership would make sure the vehicle was in the condition I was promised.
I was assured by my salesperson, Wendy, that the necessary repairs and maintenance had been completed before the vehicle was sold to me. One of the specific items discussed was the brakes, ... Read More DealerRater - Aug 16, 2026
Everyone seems harried. I bought a car that needed a sensor replaced which took a day and a half. Then they were also unable to get the back license plate off my trade which took another couple days with multiple trips back to the dealership. Frankly, I never felt like a priority. They keep telling me how backed up service was; that’s not a quality answer. I won’t buy from them again or have my car serviced there. Additionally, don’t by the extended warranty from them; go online and buy from another Honda dealer for a fraction ... Read More DealerRater - Jul 24, 2026
Salesman was decent, didn’t push me too hard, let me drive the car and decide if I wanted it rather than “forcing me” to want it. Finance person shoved a bunch of extras at me over and over again which was annoying but to be expected. Got me a decent rate on the loan. Car had a valve cover leak upon purchase and needed spark plugs so I didn’t appreciate having to deal with that on an 18 thousand dollar Honda sold by a Honda dealer. You’d think they’d take care of the common items like that ... Read More DealerRater - Jul 16, 2026
The employees were proficient and demonstrated patience when addressing the needs of the customers. Thanks
Very nice welcoming space. There were a few organizational issues (couldn’t find our paperwork/keys) when we picked the car up. I’m sure they’ll work out the kinks. Overall a good experience and I will go back.
I'm going to first preface by saying, I'm the type that leery of dealerships and the reputation they have. I was ready to go in and spar because I don't like playing games. I have to say this is the best experience I have ever had. Faraz was my sales person and he was such a nice guy. Like any dealership, you go in to negotiate a car. Faraz and I just had a conversation of what I was looking for and what he may be able to do for me. There were no games, he didn'... Read More DealerRater - Jul 10, 2026
The purchase process went well, one of the 2 issue to be resolve has been taken care of from the purchase agreement. I'm waiting for the next to be resolved. overall so far happy with the vehicle.
My experience at Honda of Short Pump was exceptional. My salesman Emilio was friendly, knowledgeable and helpful. The owner even greeted me and helped me get the deal I wanted. The financial manager helped me land the best loan! I highly recommend this dealership. Also, the atmosphere was great.It had a beautiful showroom and meeting space.
Prior to purchasing a vehicle from Honda of Short Pump, I asked if there was a return policy in place in case I found there to be issues or concerns with the vehicle. I received the following response:
As for a return policy, we technically do not have one. However, if any issues were to arise, we would simply ask that you give us the opportunity to make the situation right. We thoroughly inspect all of our vehicles to ensure they're in the best possible condition before our customers drive off the lot, and we're committed to taking ... Read More DealerRater - Jul 8, 2026
I had an amazing experience working with Adrian Young at Honda. He was kind, patient, and never once pushy. He kept it real with me, listened to what I wanted, respected my budget, and made the whole process feel easy and stress-free. I truly have zero complaints. He went above and beyond and helped make sure I got the vehicle that was right for me. I would absolutely recommend him to anyone looking for an honest and enjoyable car-buying experience. Thank you for everything!
I felt valued by all store members. My sales representative Faraz was helpful and very respectful. I spent significant time with the dealership owner who was very personable and made certain that I had a “deal” that I was comfortable with. Additionally, I have used the service department twice in the last 30 days and was very satisfied.
Chris Cooper was very helpful. My 7 week old car issue was resolved in a day. All of the employees were very friendly.
Da’Shawn made buying fun and easy. I’d buy a car from him anytime.
I was really happy with Honda of Short Pump and my purchase . there are still a couple of things that I am concerned about....
Overall a positive experience purchasing a new vehicle and trading in our previous vehicle with Honda of Short Pump.
Really had a outstanding experience with Alexis she was fabulous 👌 from the first encounter very easy to work with thanks to all
They were very quick and professional, The service advisor was very good and helpful. I called and they took me right away.
This dealership has great communication and even proactively suggested a recall fix when I was already there for another service. They really care about you, your car, and your time.
Great experience, Customer service was awesome. I can say this was the best car shopping experience I have ever encountered. The fact that I didn't feel pressured or being forced was a plus. I am a customer for life
Employees were helpful,respectful, and friendly. They seemed very focused on the customers. The store was clean.
This dealership is very nice upon entering. The services area was organized. The employees here were nice,professional and honest. My daughter and I went up the roof where another part of customers could hang out...PEACEFUL and relaxing. My daughter's car was not safe. Long story short, Vince got her in a 2026!! This vehicle was everything she wanted in a car!! If you're looking for a place that's honest and care about their customers, Short Pump Honda is the place to visit. They treated us like family!! Come. Just VISIT!! YOU WILL NOT BE DISAPPOINTED!!
Honda of Short Pump is the best Honda dealership in the state of Virginia hands down! After buying 30 cars over 25 years with Pohanka and Hall I thought I had established a relationship of loyalty and commitment. However, after purchasing my first vehicle with Short Pump I can say they were the most engaged and most eager to work with me and help me get not only what I asked for but so much more!
I had a very nice experience with my CRV purchase at Honda of Short Pump.
First, Staff and those representing Honda of Short Pump were courteous, friendly and professional. Adrian was very considerate of our time and stayed focused on our interests and price range.
So helpful and kind throughout the buying and trade-in process. Front desk was very welcoming as well. I feel confident returning here for any future servicing needs.
Great customer lounge while waiting for your car, good Honda service, good coupons! Rep explained options in understandable language.
Honda of Short Pump service is a welcome addition to the Richmond area. Chris did a great job coordinating my extensive list of maintenance and repair requests. The technician, Cory, who performed all the work, did a fantastic job, and even came out of the shop to explain, with a diagram, one of the problems he discovered. Top marks for service, skill, and value. I will certainly be a repeat customer.
Great service! Was able to take my car and get it fixed the same day!
I want to give a huge thank you to Honda of Short Pump, especially Darius and KD. Darius went above and beyond to help save the deal himself, showing real dedication and commitment to making things work. KD’s immediate follow-up, attention, and support were nothing short of amazing. Both of them turned what started as a mishap into a much better experience. Their professionalism, communication, and willingness to help made all the difference. I truly appreciate everything they did and would highly recommend working with them. Thanks again, Darius and KD!
Timely and as expected no unnecessary upsale for maintenance services. Clean facility and tons of waiting area. Loved the terrace!
My service was performed quickly and efficiently with limited wait time. The location is very convenient as well.
Thank you for helping with my new aprove car yall customer service was amazing thank you
Easy to set up appointment online, service desk personnel were friendly, professional and knowledgeable. I was having Honda courtesy maintenance (initial oil change for a new car) although I actually purchase the vehicle from another dealer. When I asked about a loaner car, they did offer the use of one, however, I declined for this visit as I already had a ride. I also jokingly asked about giving the vehicle a wash, I was surprised and impressed that they not only washed the vehicle, but they also cleaned the interior -- at no charge! This was my second visit for ... Read More DealerRater - Jun 19, 2026
Didn't set the coupon price and it took a long time oil change take over 1 1/2 hour I was there 7:25am finish 9:20am.
Service desk was fast, professional, knowledgeable, and kind. No issues with actual maintenance that I am aware of. Car was left messy with dirt spots on seats, all items from back seat pushed onto floor in the corner, a lollipop trash in the cup holder, and our car seat pushed out of place by passenger seat adjustments. I wish they had taken more time to be mindful of any dirt or trash left behind, It felt odd and inconsiderate how the interior was left (and still smells like a workshop). Not opposed to coming back in the future - hoping ... Read More DealerRater - Jun 19, 2026
The people there are nice and help for the most part. Didn’t honor the website price change and wait time with an appointment was crazy. Took 4hrs for car selected online that didn’t even test drive and made it almost impossible to view other cars. As any dealership there were pro and cons but if I wasn’t so far away I would of left without purchasing as i previously plan to
It's in a convenient location snd staff are friendly, nice area for waiting with coffee, water *& snacks
I recently purchased my vehicle from this dealership and had a great experience from start to finish. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free. They answered all of my questions, were transparent throughout the purchase, and helped me find the perfect vehicle for my needs. I would definitely recommend this dealership to anyone looking for a new or used car. Thank you for making this such an easy and enjoyable experience!
Vehicle broke down and wouldn't start up, short pump identified the issue the next business day and corrected a faulty recall installation that was performed 20k miles earlier. Furthermore without being asked they fixed all outstanding recalls on vehicle as well. This was great service!
Great group to work with; we were able to make a deal that both parties were happy with in the end. We are glad we made the 2hr trip to SP Honda for our purchase.
It was refreshing to work with a dealership that doesn’t make you wait all day to get a deal together. This is our 3rd Honda and by far you guys did an exceptional job with sales and the financial piece. Thanks for making this deal possible. Thanks, Tom Cosgrove
Everything went smoothly. You need to do something to address the noise in the waiting area. You have it set up so nicely. Several of us were working on our laptops. But the 80’s rock blaring in the showroom, FoxNews blaring on the TV (please either turn it off or choose another network), and people needing to shout to be heard. There is no need to play such loud music in a space with nothing to temper the decibel level.
The used cars listed for sale are not available/not ready to sell. Every process is painfully long and every car has had an issue.
Wendy was great, the sale went smooth and fast. Michael was friendly. Love the new car
Everyone at Short Pump Honda was clearly bent on our satisfaction. My husband and I were pleased with every interaction and the service we were provided.
The service was fine but to charge a 3% fee on credit cards is absurd. This is not a mom and pop shop. Will go to West Broad Honda like I normally do
The proceed was very easy and enjoyable, the salesman was good to work with but could have explained the vehicle features a little better but still a great experience.
Travis, my service rep, was WONDERFUL! They had wonderful accommodations while I waited, and I was most pleased with my service. I would definitely come back.
Customer focused, great quick service , very helpful, assisted with synching new phone to the vehicle
Knowledgeable, Well informed about anything you need, Passionate about every customer and very understanding towards their customers.
Nice clean dealership. However, the attempt at the upsell due to their inspection I do not like.
Caryn was the best sells person, I have ever had. 10/10 would recommend to anyone.
Had a great experience buying my new Ridgeline last weekend! Very comfortable experience and the staff treated me great. Josh Lane was a huge help and made sure I was getting the best deal I could get. Midhat made the financing process very quick and simple. Awesome experience!
My first service experience was great! Easy to schedule, was helped as soon as I arrived and they were efficient!
This is my second visit to the dealership. The service department is fine however in spite of requesting not to be contacted by the sales department, I was contacted both times. I will not be back.
Sales rep, Wendy, was best rep I’ve ever experienced. She knows the product and obviously cares about the customer experience. Midhat in finance was also exceptional.
Overall inthink the service was good however there was a delay, waiting for someone to assist. More staff might be required
Excellent experience here with Steven Henshaw buying our new car. He helped us find the best car for our family, at the perfect price point.
I appreciated how everyone greeted me in the service department and quickly responded to my needs.
When my regular mechanic informed me that I would need to go to a Honda dealer to address my Pilot’s issues, I contacted Honda of Short Pump, explained my problem, and made an appointment. Travis was mindful of my needs from the start, accommodating my schedule and asking if I would be dropping off or staying for the initial diagnostic evaluation. When I arrived the next day, Travis informed me about the cost of the initial evaluation and the length of time, two to three hours. He pointed out that Honda of Short Pump has two lounges: one on ... Read More DealerRater - Jun 5, 2026
The car buying experience was great. I was treated like a real customer. The service from Briana was excellent and the only disappointing part was sitting down in finance being pushed for services I did not need.
I recently purchased a new Honda CR-V from Honda of Short Pump, and the entire experience was excellent from start to finish.
When we first came in on Saturday, we were helped quickly, and Steven was incredibly knowledgeable, patient, and helpful throughout the process. Even after we left to continue our vehicle search, Stephen remained available and responsive. When I called him on Sunday with additional questions, he was eager to help and focused on finding the right vehicle for me rather than simply making a sale.
He stayed in touch on Monday, and when we returned to look at ... Read More DealerRater - Jun 3, 2026
Great dealership with fantastic deals and staff. Able to get in and out on the same day.
I am happy with the overall smooth process and great staff at the honda of short pump!
Alexis the sales rep was excellent and has been super helpful even after the purchase of my Passport. She had to become involved because the service center wasn't knowledgeable/ well versed about the warranty I had purchased (I had to argue with them) and they left marks on my windshield after repairing it
Sales process is horrific. Takes forever and you don’t get a good deal. Service is actually pretty decent. They have pricing on the website for common services which is nice.
What a lovely location complete with terrific sales staff and excellent finance people. What more could you want?!
Stereo- typical car buying experience. Told them exactly want we were looking for. Took for forever to get pricing. Sales man had to keep walking away. Was told because they were new dealer in town there price would be the best. They priced the car at window sticker. That's not the best price in town, it's the same as everyone else. Had to leave because we were there for so long the first day. Was told they had everything ready for us to sign and continue. I was there for 42 minutes the second time when they said they ... Read More DealerRater - May 31, 2026
Took my Odyssey for an oil change. Location was great. They were able to drop me off at my home without much waiting.
I am so excited to have a Honda service department in the Glen Allen, VA area.
Incredible service from start to finish. Sarah was outstanding, attentive, professional, and genuinely focused on providing the best experience possible. She cares about her customers and goes above and beyond to meet their needs. Highly recommend!
Fantastic service from time walked in the door until drove my new Ridgeline away! Impressive for such a new dealership. Wendy was the best! And Mike in finance made that part easy.
The customer service was good but there was crazy wait times from me deciding to buy the car then for them to run my credit then for me to get into finance. I arrived at the dealer right at 9am and didn’t leave until almost 2. There was probably 2 hours of waiting just to get into finance. It was a quiet weekday so I’m not sure what took so long.
Wendy is fabulous. She’s efficient, very well organized and patient. She’s very customer conscious, with their needs in mind. I was her manager from day one in this business. I tell her success story often.
It was the easiest transaction for a car ive ever had. Ive bought a lot of cars over my life but they made it so easy and quick.. Great job! Kudos tp Short Pump Honda
I went into short pump Honda to look at a used vehicle they had advertised online and the experience was very professional. There was no sales pressure and no surprises. I would recommend short pump Honda to anyone who is looking for professionalism and honesty.
They were friendly, efficient and followed through on what they stated/promised when I purchased the vehicle.
Impressive site. Courteous staff. Olivia did a good job of explaining the car's specifications.
Excellent Customer service and professionalism. We felt taken care of and heard throughout the whole process. They went above and beyond to make sure we had the car we wanted for a price the met our budget. Special mention to KaDarius Lee was our Salesperson and he is phenomenal.
The waiting area was very comfortable. I was alerted to the necessary work needed for my car. I also liked using the coupon for savings. It's in a very convenient location close to home.
I was pleased with service performed and your service associates. However, I am not pleased at all with your 3% credit card surcharge. First, I worked in retail finance and know that cc processing fees (your cost) are less than 3%. Since most consumers now pay with credit cards, why not include the 3% in your regular pricing, then provide a discount for cash/debit payment (like many others do)?
Very friendly and extremely helpful. Emilio was very responsive to our requests. Emilio was easy to reach at all times
I had to wait awhile for my car ... thankfully they offered me a driver to take me to the mall to "play" while I waited!! Ovrall .. a great experience.
The Short Pump Honda dealership is a wonderful location. The exceptional customer service provided by Ms. Briana Long, the Service Advisor, made the experience even more memorable. I received outstanding service and will definitely suggest that other owners visit for their servicing needs. Thank you!
Bought my orange 2014 Honda Civic SI and had a great experience with the team.
My car had only ever been serviced by West Broad Honda, so I decided to try the new Honda of Short Pump location for a state inspection and oil change. I was told the service would take about 90 minutes, but after waiting over two hours with no updates, I had to go ask for a status myself. That’s when I was blindsided with a list of additional repairs at extremely high prices.
To make matters worse, the required part wasn’t even in stock, so I was inconvenienced into having to come back another day after already spending hours ... Read More DealerRater - May 20, 2026
Horrible experience. Would not recommend. Darius and Ryan are rude. I didn’t even want to give them one star. My husband and I waited for over one hour to look at a car and was finally told car wasn’t on the lot. Waited almost another hour for them to go get the car and when it got there it had multiple lights on. Engine light being one. Mismatched tires. Total waste of time. Do yourself a favor and go somewhere else.
The people are friendly and pleasant. The facility is clean and comfortable. The process of purchase leaves something to be desired, it was very disorganized and took much longer than necessary.
Best car experience ever. Chris was awesome. Most beautiful facility I’ve been in💯% I spent my wait time in the upstairs outside area and it felt like I was not even in the hustle and bustle of Short Pump.
Easily the best new car buying experience I have ever had. They all definitely went above and beyond what I was expecting. It is my first hybrid car and they were able to answer all of my questions. They even had a service tech come out and help me understand some things that were confusing me. A+ Rating!!
Very friendly people! The atmosphere is great and they will work with you to get the job done! Wendy was AWESOME to work with and I felt very welcomed.
Made the process of buying a car super easy and smooth. Any concerns were addressed and solved. Really really appreciate them and so happy with my new car.
I purchased a 2026 CRV at Honda of Short Pump. Sales process is long and you have to wait for hours. Ryan, one of the managers, is rude. The vehicle was not cleaned. All the stickers were still on the vehicle. Window stickers, etc. I guess I should be glad since other customers have written reviews that food items were found in their brand new vehicles after supposedly being cleaned. One woman even found a USED CONDOM in her vehicle.
Very new facilities with comfortable waiting area. It’s pretty pleasant to sit and enjoy a cup of coffee while waiting for the car to be ready.
We enjoyed our visit to the new location. Only compliant is having to pay 3% to use a credit card for a service bill that is under $100.00. Most folks use credit cards. Customer should not have to pay this.
Purchased a new Honda Ridgeline from Olivia today. She was very professional, pleasant to deal with and took care of all of the details. The facility is very impressive.
The customer service was great, haven’t driven enough to fully know if all the items are good but so far looks and feels like everything is in order. Really appreciate being able to work remotely while waiting.
Best shopping experience! All thanks to Ted Barrett he was there to answers all questions and walk us through the whole process.
Sarah, made every effort to answer all our questions and make certain we got everything we wanted very close to the price we needed.
I was pleased with my experience at Honda of Short Pump. The employees were all very helpful and kind, and I was pleased with the pricing.
